Orders and Scheduling – Product and Support Update

As many of you know, the Northeast has been slammed this week with a severe winter storm and subsequent power outages. Our Orders and Scheduling offices in the Northeast have been without power for most of the week. Fortunately, our core processing has not been affected. However, a majority of our support team, product analysts, and software developers still have no power and are unable to work remotely. We are supporting these products from another data center and have been able to address most customer issues. However, we have received some cases that require an analyst or engineer to resolve, so addressing/resolving these issues may take longer. We appreciate your patience as we work diligently to maintain our high standard of availability during this unprecedented storm.