[04/10/14 @ 1:00pm CT] The issue causing PPE processing issues in eCare NEXT and AMP was the result of a load-balancer hardware issue in one of our data centers this morning. Traffic would normally automatically flow to redundant hardware, but this required manual intervention this morning due to a bug in the software. Our vendor is sending us a patch for deployment tonight.
[04/10/14 @ 10:40am CT] The issue causing PPE processing issues in eCare NEXT and AMP is resolved. However, there may be intermittent slowness as we process the request backlog. We apologize for the disruption.
[04/10/14] We are researching an issue that is causing PPE processing issues in eCare NEXT and AMP. It is our current top priority. We do not have an
estimated fix time.
