OneSource Favorites Updating

[05.22.2014 Update]  There is an issue in OneSource that prevents users from immediately updating favorites.  Once a user selects a favorite and navigates away from the page, the selections revert to the previous payer(s).  If the user does not attempt the change again, it will save the change in three minutes or less.  However, attempting to favorite a payer again, may trigger an error message “An error occurred processing your request. Please contact customer service.”  We are working on a fix to this issue, but do not have a resolution date/time.