During the last 60 days, several Experian Health products experienced processing interruption issues, which may have impacted our customers’ operations. We sincerely regret this and we are working diligently to correct the issues.
Our teams are fully engaged and focused on the highest availability for all products, and I want to assure you that we are committed to making all changes necessary to minimize future disruptions.
Again, we want to express our deepest apologies for these disruptions, but want you to feel assured that our commitment to you and your patients is our highest priority. We know that you count on Experian Health as a very critical component of your organizations operations, and we are honored to be your Patient Access and Revenue Cycle Management partner.
As always, thank you for your support. Please feel free to contact me directly at scott.bagwell@passporthealth.com. I will always make myself available to talk.
Scott
