update 8:30pm CT 11/13/15 – The report issue with paper checks, cash and money orders not showing up when all tender types are checked has been resolved in a fix pushed Friday night.
Thank you for your patience while we worked towards a fix on this issue.
PaymentSafe Team
——————————————————————————————————-
update 9:54am CT – There is a work around to see and pull all the data in the reports. If you run a report with all the tender types checked it will only return credit card transactions currently. If you uncheck the credit card tender type you will then see the other tender types reported.
We expect this to be fixed tonight as we have found what appears to be the cause and we are currently testing it out and plan to move that change into production this evening.
Thank you
———————————————————————————————————
Good morning,
We are aware of cash and paper check payments missing in the reports this morning. We have escalated this and our development teams are reviewing it now.
We will provide an update once we know more.
Thank you,
PaymentSafe Team
