Release Date: October 16, 2014 at 10:00pm CT
CHANGES OVERVIEW
OrderSmart – Standard user initiated password recovery approach
Users who login directly to OrderSmart solution will be prompted to select three questions and answers for future user initiated password resets. This is a one-time event upon login. In the case where a user enters a false email address or if they don’t have an email they would revert to the previous process for contacting the IT Services Support for password resets.
Special Notes:
*****There were not customer facing changes as part of last week’s (10.09.2014) deployment, so we did not publish notes on the dashboard. We apologize for the confusion!*****
Passport’s weekly application deployment is between 8:00pm and 10:00pm CT every Thursday night. However, our deployment process typically results in no customer impact or downtime. If we suspect a change will impact customers, we will communicate forty-eight hours in advance. The hardware and systems maintenance follows the application deployment Thursday nights from 10:00pm to 12:00am CT. During this window customers may experience intermittent processing issues.
You may view previous deployment notes on the Passport product dashboard located at http://www.passportproductdashboard.com/
