Passport is performing a system upgrade on 04.16.2015 during our regularly scheduled maintenance that will affect several product’s real-time transaction processing from 10:00pm CT to 11:30pm CT.
- OneSource eligibility and claim status transaction processing and historical viewing will be unavailable during the downtime.
- IntelliSource, EDI, and eCare NEXT will not be available for real-time eligibility and claim status transaction processing, but we will hold the inquiries and begin processing the queued transactions for those products as soon as our system is available again.
- Historical transactions will be viewable for IntelliSource, EDI, and eCare NEXT customers during the downtime, but not via OneSource.
- Financial products (PaymentSafe, PatientSimple, L2G, and First Data) processing will be available!
We apologize for the disruption in your workflow and appreciate your patience. Updates may be found at www.passportproducdashboard.com.
