Release Date:
Thursday, January 14, 2016 at 10:00p.m. CT
Change Overview:
Tonight – Expected Product Downtime During Maintenance Window
As part of our regularly scheduled deployment and maintenance, (between 10:00p.m. to 12:00a.m. CT.) we expect a brief 45-minute outage to begin at 10:00p.m. and last until 10:45p.m. Availability to eCareNext, OneSource, Patient Estimates and Registration QA (PPE/RQA) may be interrupted during this time. This is also expected to disrupt normal processing on the EcareOnline and AMP platforms. We apologize for the late notice.
Reminder – TLS Transaction Encryption
Experian Health will prohibit access to products using TLS 1.0 as of April 1st, 2016. Vulnerabilities have been identified with TLS 1.0 and we are urging customers to configure their browsers to support TLS 1.1 and/or TLS 1.2 as soon as possible. Internet Explorer 11.0 is preferred as Support for TLS 1.1 and 1.2 is enabled by default, but we will continue to allow IE 8.0 as long as TLS 1.1 and TLS 1.2 are enabled. Please note that IE Versions 8, 9 and 10 do not have TLS 1.1 and 1.2 enabled by default and must be configured. We encourage you to make certain this is communicated to your IT department as soon as possible. Chrome, Firefox, and Safari will run most Experian Health applications, but not all and therefore not recommended. We apologize for the frequent notice, but it is in our mutual best interest to eliminate this security weakness as soon as possible.
To learn about the requirements for our products, browsers, hardware, and security requirements, Click Here.
Special Notes:
Weekly Deployment Schedule:
Experian Health’s weekly application deployment is between 8:00p.m. and 10:00p.m. CT every Thursday night. However, our deployment process typically results in no customer impact or downtime. If we suspect a change will impact customers, we will communicate forty-eight hours in advance. The hardware and systems maintenance follows the application deployment Thursday nights from 10:00p.m. to 12:00a.m. CT. During this window customers may experience intermittent processing issues.
Previous Deployment Detail:
Previous deployment notes can be viewed on the Experian Health Product Dashboard.
