***Transactions submitted prior to 10am CT may need to be retriggered to display in the work center/queue***
10:00am CT Update: The issue that was causing intermittent transaction to not process has been resolved. We apologize for the inconvenience.
09:30 CT: Inquiries through eCare NEXT and IntelliSource are intermittently not processing. We are currently troubleshooting this issue, but do not have an estimated fix time.