We received notification that AIM is making website changes this weekend and we will be monitoring on your behalf. Please see below message from AIM. As you are a provider tied to these payers if you become aware of similar changes please be sure to notify Passport at complaince.support@passporthealth.com.
[From Aim Specialty Health – 02.12.2015]
Next Generation Solutions ProviderPortalSM Enhancements Bringing Value to Your Practice Beginning Saturday February 14, and based on input from customers like you, updates are being introduced to further leverage our pioneering ProviderPortal technology and encourage more provider practices to benefit from this convenient online tool to request review of radiology and cardiology diagnostic imaging procedures.
Available February 14, 2015:
Enhanced user experience for added convenience and efficiency:
- Search for exams by CPT code as well as by exam name and description
- Initiate multiple exams at once
- Withdraw exams at any time in the entry process
Tailor clinical details for faster review:
Individual patient cases can be complex and require review by our clinical team. Our enhanced user interface now gives you the ability to provide supporting clinical information specific to each exam you request. This feature saves you time by enabling the AIM clinical review team to better understand your requests before contacting you. Or, if you have no additional clinical details to provide, you can simply enter “none”.
Coming soon:
New clinical entry workflow* keeps you even better informed:
- Revised clinical entry process helps users more quickly complete requests online with less reliance on AIM Contact Center administrative support
- Detail may be reviewed and edited before request is submitted
- Clear, quick feedback when requested procedure does not meet clinical criteria on initial review
- Streamlined ProviderPortal clinical data collection better informs AIM nurses and physicians, making peer to peer review more efficient
*Please note that the introduction of clinical entry enhancements to the ProviderPortal will be staged over the course of 2015 with any required notifications made. You will be kept informed when these enhancements will be rolled out to your area.
These changes were designed as improvements to better align with your clinical workflow. You will receive further communications from AIM on timing, content and status of each release.
Questions? Please contact our Customer Service Team at 800-252-2021.
