8:54am CT – Issue is now resolved, swiped transactions on the encrypted hardware are now processing normally.
Thank you
Financial Services Team
7:43am CT – Passport is aware of the errors being returned on the encrypted hardware this morning. All the encryption and decryption on these devices run through a service provided by a third party. We are currently in contact with that vendor and working towards a resolution.
In the meantime, you should be able to manually key in payments into the application and bypass the hardware if you are getting the error until we can resolve this issue.
We apologize for the inconvenience.
Financial Services Team
