Author Archives: Scott McKissack
PaymentSafe Processing Notification – 10.21.2016
Today, multiple waves of online attacks blocked many major websites and web services across the country. The cause was a large-scale distributed denial of service attack (DDoS) against New Hampshire-based Internet performance company Dyn. These attacks have impacted the ability for some of our … Continue reading
Posted in Best Payment Suite, Current Status, PaymentSafe
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Patient Self-Serve (formerly PatientSimple) Errors – resolved 11:05 am CT 7/22/16
11:05am CT – The issue has been resolved. Thank you for your patience. 9:25am CT – Experian Health is still working on a resolution to the existing Patient Self-Serve errors being reported. We do not currently have an eta but … Continue reading
Posted in Current Status, PatientSimple
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PaymentSafe Statusing Error (remit files did not run)..resolved 1/7/16
1/8/16 – resolved…The missing credit card transactions from yesterday’s file did update properly and were in this morning’s file along with the expected transactions run yesterday. This was confirmed with multiple clients. Thank you, ——————————————————————————————————— The nightly processes that kick … Continue reading
Posted in Archived Posts, PaymentSafe
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PaymentSafe Ingenico Payments Issue – Resolved 12.16.2015 @ 1:45pm CT
1:45pm CT (Resolved) – The receipt and reporting issue previously noted for payments run through the EMV Ingenico devices have been resolved. You may begin processing payments through those devices again. We are working to clean up payments previously attempted … Continue reading
Posted in Archived Posts, PaymentSafe
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PaymentSafe Reporting (Cash & Paper Checks Missing) – Resolved 11/13/15 8:30pm CT
update 8:30pm CT 11/13/15 – The report issue with paper checks, cash and money orders not showing up when all tender types are checked has been resolved in a fix pushed Friday night. Thank you for your patience while we … Continue reading
Posted in Archived Posts, PaymentSafe
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PatientSimple Currently Offline (resolved as of 10am CT)
update 10:00am CT… PatientSimple is back online and available. We apologize for the inconvenience this may have caused you. PatientSimple Team ——————————————————————————————————- The PatientSimple product is currently returning a Service Unavailable message and is down. This has been escalated and … Continue reading
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Encrypted Hardware Errors (bad swipe or decryption error) – resolved as of 8:54am CT
8:54am CT – Issue is now resolved, swiped transactions on the encrypted hardware are now processing normally. Thank you Financial Services Team 7:43am CT – Passport is aware of the errors being returned on the encrypted hardware this morning. All … Continue reading
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PatientSimple & PaymentSafe PAH Import Failure (resolved)
9/22/15 @ 3pm CST – Issue is now resolved. All files have been imported successfully and the imported data is now viewable inside PaymentSafe and PatientSimple. Thank you, Financial Services Team ———————————————————————————————————– Hello, This morning’s PAH imports had an issue … Continue reading
Posted in Archived Posts, eCashiering, PatientSimple, PaymentSafe
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PatientSimple Browser Support Policy (final notification)
1/19/16 @ 1:54pm CST – updated This is a follow up to the communication sent out in Q3 of 2015 related to the PatientSimple product security enhancements. As an integral part of the security enhancement the PatientSimple application is disallowing users … Continue reading
Posted in Archived Posts, PatientSimple
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Financial Products Release Notes
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PaymentSafe – Payment Plan Details Reporting Error
The ability to search the details for a payment plan profile are not working. If you click on the recurring payment gateway id it returns “error while displaying Payment Plan details page”. This has been offline since late evening of … Continue reading
Posted in Archived Posts
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Link2Gov Payment Processing
There have been some sporadic reports of general errors while processing credit card payments using the Link2Gov platform over the last 24 hours. We have worked with the gateway and they made some updates which seem to have improved the … Continue reading
Posted in Archived Posts, Legacy Credit Card
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PaymentSafe Error eCare Next (resolved @ 9:30am CT)
9:30am CT – This is now resolved. Clients with multiple facilities in their drop down in eCare Next under the Collections Tab are now reflecting properly. We apologize for the inconvenience. Thank you, PaymentSafe Team —————————————————————————————————————————— Passport is aware and … Continue reading
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Resolved – PatientSimple Work List Errors
As of 9pm CT 4/14/15 the work list issue inside PatientSimple has been resolved. If you are experiencing any trouble please reach out immediately to us at customer.support@passporthealth.com Thank you, PatientSimple Team ———————————————————————————————————– The work list inside of PatientSimple is … Continue reading
Posted in Archived Posts, PatientSimple
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Resolved – Credit Card Processing Issues (Link2Gov & Concord Only)
8:28am CT, the credit card processing issue has been resolved. There was a connection issue between the processor and the gateway that was offline and it has since been restored and payments are now flowing again. Thank you for your … Continue reading
Posted in Legacy Credit Card
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Link2Gov Credit Card (processing issues) – Resolved
3/30/15 @ 4:30pm CT – Link2Gov is reporting the intermittent processing issues are now resolved. Please let customer.support@passporthealth.com know if you are still experiencing any issues. Regards, ——————————————————————————————————— Currently Link2Gov is experiencing intermittent system issues which are causing some credit card … Continue reading
Posted in Archived Posts, Legacy Credit Card
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PaymentSafe Errors (resolved)
3/17/15 @ 9:09pm CT – The issues below with the CVC field have been resolved. Credit Card transactions are processing normally without any needed work around for those users that were impacted. This did NOT impact all PaymentSafe clients. 1:53pm … Continue reading
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PaymentSafe Payment Plan Reporting Issues Resolved – update 3/11/15
[03/11/15] The fix for the payment plan reporting issue was successfully moved into production and as of Friday morning 3/6/15 appears resolved. If you have any questions about what was done or need help with any reconciling as a result … Continue reading
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Link2Gov Payment/Reporting Maintenance Sunday 11/16/14 between 2am-6am CT
Good afternoon, This Sunday 11/16/14 between the hours of 2am-6am CT Link2Gov will be performing maintenance on their systems. There will be some brief periods where credit card payment access and reporting will be offline. Please be aware and notify staff … Continue reading
Posted in Archived Posts, Legacy Credit Card
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(Resolved) – PaymentSafe Encrypted Hardware
The issue with our encrypted hardware was resolved at 2:35pm CT this afternoon. These errors were caused by our encryption vendor deploying code without notification to our technical team. The problem began at 12:08pm CT. We apologize for the inconvenience. ———————————————————————————————————– … Continue reading
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PatientSimple Quick-Pay Function Online
Good morning, The Quick-Pay function issue was resolved last night around 7:30pm CT. We appologize for any inconvenience this caused. Regards, PatientSimple Team ———————————————————————————————————– Good afternoon, The Quick-Pay function is currently not working which means patients are unable to make … Continue reading
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(RESOLVED) PaymentSafe Processing Issue with FDMS Nashville Platform
Good morning, Payflow Gateway Status (PayPal) experienced some timeouts specific to the FDMS Nashville platform this morning between the times of approx 8am PDT to 8:30am PDT. This may have caused some declines or time out errors for clients that … Continue reading
Posted in Archived Posts, PaymentSafe
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Link2Gov Payment Maintenance Sun 8/3 12am-6am CT
Good afternoon, This Sunday 8/3/14 between the hours of 12am – 6am CT Link2Gov will be performing hardware replacements and maintenance on their systems. There will be some brief periods where credit card payment access will be offline. Please be aware … Continue reading
Posted in Archived Posts, Legacy Credit Card
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PatientSimple Payments Online as of 9:30am CT
PatientSimple is accepting payments successfully as of 9:30am CT today. Thank you for your patience and we apoligize for the inconvenience this caused. PatientSimple Team ——————————————————————————————————– Good morning, The PatientSimple application is experiencing an issue with the make a payment … Continue reading
Posted in Best Payment Suite, PaymentSafe
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PatientSimple Online
The PatientSimple application has been restored and is now available again. We apologize for the inconvenience this caused. Please contact customer.support@passporthealth.com or at 866-854-6796 if you have any questions. Regards, PatientSimple Team
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PaymentSafe IPAD Payment Issue
If attempting a credit card payment using the IPAD device through PaymentSafe be aware of a temporary work around needed to complete the payment. When the screen loads up where you typically would swipe the credit card, you will want to … Continue reading
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Upcoming Link2Gov Credit Card Processing Maintenance
Description Link2Gov will be utilizing the scheduled maintenance window Sunday, May 18th, 2014 between 02:00 a.m. CT and 06:00 a.m. CT. During this window from 3:00 a.m. CT to 5:00 a.m. CT there will be an intermittent impact to payment processing … Continue reading
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Link2Gov Credit Card Processing
As of 2:40pm CT the database has been updated and access restored. We applogize for the inconvenience this caused. Thank you, Passport Customer Support Team _________________________________________________________________ There are reports that users are unable to see the Make Payments and report … Continue reading
Posted in Legacy Credit Card
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PaymentSafe Remit File Issue
Credit card payments that are missing from today’s remit files will be included in tomorrow’s file. Tomorrow’s file will include credit cards that were missing from today’s file in addition to credit cards that process today and settle tonight. Thank … Continue reading
Posted in eCashiering, PaymentSafe
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PaymentSafe – 835 Remit Files Missing 2/5/14
As of 9:45 AM CT, all remit files have been processed and sent to clients. Thank you, PaymentSafe Team ———————————————————————————————————– This morning there was a failure with our PaymentSafe server during our remit file creation. This resulted in the daily 835 … Continue reading
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PaymentSafe Credit Card Transactions Showing Submitted from 11/20/13
Credit Card payments processed on 11/20/13 that still reflect “submitted” as their status will be updated when our statusing process runs early tomorrow morning. The new status should reflect “settled”. For customers that receive a daily file, expect to see … Continue reading
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PaymentSafe Credit Card Swipe Errors – Now Resolved
This issue was resolved at approximately 11am CT today. The issue was a result of a certificate error needing reset on the vendor side. Ability to swipe is up and running again. Please contact us customer.support@passporthealth.com if you experience any further issues and … Continue reading
Posted in Archived Posts, eCashiering, PaymentSafe
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POSTPONED – Upcoming PaymentSafe Maintenance Notification
Dear Passport Customer: The maintenance notification below that was scheduled for this upcoming weekend has been postponed according to PayPal. Passport will update you once a new schedule has been determined. This notification is to inform you of an upcoming … Continue reading
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PaymentSafe Secondary Payments
[07 24 2013 @ 1:00pm CT] As previously reported PayPal did push an update very early on 7/19 that caused the secondary payments to show up in error on the PaymentSafe reports for transactions processed on 7/19. The secondary payments … Continue reading
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(Update) PaymentSafe Reporting Errors
As of 5/3/13 @ 4:25pm CT Passport has identified the reporting issue and PayPal has removed the code that caused it. This only impacts recurring payments within a payment plan for credit cards and eChecking transactions executed on 4/30 thru … Continue reading
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Credit Card Swipe Errors
The PaymentSafe application experienced a brief issue with swiping of credit cards between 1:00 pm CT until approximately 1:35 pm CT. During this time users may have experienced an error and been requested to try again or key in the … Continue reading
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