12.16.2015
1. Issue: UnitedHealthcare is experiencing a production problem with their remit generation platform. This is a GLOBAL issue affecting delivery of remits to all trading partners and affects all remits associated with UHC and its affiliate payers.
Status: RESOLVED / REOPENED
Although UHC had previously sent notification that this issue was resolved, we received notification today stating that the issue still persists. Per UHC, the following payers are impacted by this issue:
• Golden Rule Insurance Company
• UnitedHealthcare Community Plan Inc.
• Americhoice of New Jersey Inc.
• Arizona Physicians IPA Inc.
• Unison Health Plan of Delaware Inc OBH
• UnitedHealthcare of New York Inc.
• UnitedHealthcare Community Plan of the Midlands
• UnitedHealthcare Community Plan of TX LLC
• UnitedHealthcare of the Midwest Inc.
• UnitedHealthcare of Wisconsin Inc.
• UnitedHealthcare Services Company of the River Valley Inc.
• UnitedHealthcare
• UnitedHealthcare Life Insurance Company
• URN IPA of New York Inc.
Original Status:
UHC has received corrected 835 files for the 11/23 thru 11/25 timeframe and began distributing the files to all trading partners on Monday, 12/14.
2. Issue: UnitedHealthcare, Medica, Harvard Pilgrim and PacifiCare commercial 835s have not yet been received for the 12/4 payment date. The files are currently under review with the payers and will be released to us pending resolution of the issue. Please allow additional time for the files to be delivered.
Status: OPEN
An additional notification will be sent once the 835s have been delivered by the payer.
Reminder – When submitting tickets regarding missing remits, please be sure to include the following information, as it greatly increases our ability to research and locate a missing remit:
- Payer Name
- Payer ID
- TIN
- NPI
- Remit#
- Paid Date
- Payment Amount
12.15.2015 (Previously)
1. Issue: UnitedHealthcare is experiencing a production problem with their remit generation platform. This is a GLOBAL issue affecting delivery of remits to all trading partners and affects all remits associated with UHC and its affiliate payers.
Status: RESOLVED
UHC has received corrected 835 files for the 11/23 thru 11/25 timeframe and began distributing the files to all trading partners on Monday, 12/14.
2. Issue: UnitedHealthcare, Medica, Harvard Pilgrim and PacifiCare commercial 835s have not yet been received for the 12/4 payment date. The files are currently under review with the payers and will be released to us pending resolution of the issue. Please allow additional time for the files to be delivered.
Status: OPEN
An additional notification will be sent once the 835s have been delivered by the payer.
Reminder – When submitting tickets regarding missing remits, please be sure to include the following information, as it greatly increases our ability to research and locate a missing remit:
- Payer Name
- Payer ID
- TIN
- NPI
- Remit#
- Paid Date
- Payment Amount
12.09.2015
Issue: UnitedHealthcare is experiencing a production problem with their remit generation platform. This is a GLOBAL issue affecting delivery of remits to all trading partners, including Experian Health, and affects all remits associated with UHC and its affiliate payers.
Status:
- This is an escalated issue within UHC and within Experian/Passport.
- Our Payer Services team is in direct communication with our UHC Account Manager to stay apprised of the issue.
- The problem has not yet been resolved by UHC, nor has a specific time frame been identified to issue the missing remits.
- This problem has not impacted payments to providers.
- UHC is not accepting new support cases pertaining to the issue, as they are aware of the problem and actively working on a resolution.
- Periodic status updates will be posted to the Product Dashboard until a resolution is reached.
Until a resolution is reached and provided to us by UHC, we ask that providers NOT send new tickets to the Help Desk regarding this particular issue. If, however, providers are experiencing issues with other remit payers, they should feel free to submit a ticket to the Help Desk so that we can research. When submitting tickets regarding missing remits, please be sure to include the following information, as it greatly increases our ability to research and locate a missing remit.
- Payer Name
- Payer ID
- TIN
- NPI
- Remit#
- Paid Date
- Payment Amount
Please also be aware that as we work to get and process all of these remit files, a duplicate remit may slip through. We’ll watch and intercept as best we can, but it’s likely we won’t be able to catch them all.
