1. Issue: UnitedHealthcare is experiencing a production problem with their remit generation platform. This is a GLOBAL issue affecting delivery of remits to all trading partners and affects all remits associated with UHC and its affiliate payers.
Status: RESOLVED RE-OPENED
12/22/15: Experian Health is aware that providers are still missing some of their remits as a result of this issue. We continue to work closely with the affected payers to obtain the missing files. Experian Health will continue to process and post remits files received from these payers as soon as they become available to us.
12/16/15: Although UHC had previously sent notification that this issue was resolved, we received notification today stating that the issue still persists. Per UHC, the following payers are impacted by this issue:
- Golden Rule Insurance Company
- UnitedHealthcare Community Plan Inc.
- Americhoice of New Jersey Inc.
- Arizona Physicians IPA Inc.
- Unison Health Plan of Delaware Inc OBH
- UnitedHealthcare of New York Inc.
- UnitedHealthcare Community Plan of the Midlands
- UnitedHealthcare Community Plan of TX LLC
- UnitedHealthcare of the Midwest Inc.
- UnitedHealthcare of Wisconsin Inc.
- UnitedHealthcare Services Company of the River Valley Inc.
- UnitedHealthcare
- UnitedHealthcare Life Insurance Company
- URN IPA of New York Inc.
Original Status: UHC has received corrected 835 files for the 11/23 thru 11/25 timeframe and began distributing the files to all trading partners on Monday, 12/14.
2. Issue: UnitedHealthcare, Medica, Harvard Pilgrim and PacifiCare commercial 835s have not yet been received for the 12/4 payment date. The files are currently under review with the payers and will be released to us pending resolution of the issue. Please allow additional time for the files to be delivered.
Status: RESOLVED
