[2:00pm CT] All Medical Necessity accounts were turned back on at 8:00am this morning. We have been monitoring customer activity all day and response time is back to normal. As usual, we will continue to monitor. Thanks for your patience!
[8:00am CT] All Medical Necessity accounts are active, but we are still monitoring and troubleshooting intermittent slowness. We will continue to work on a full resolution.
[8:00pm CT] All Medical Necessity clients are in the process of being reactivated in production.
[4:00pm CT] The systems team will make a change tonight (between 8pm and 10pm CT) to resolve the Medical Necessity slowness issues. We will update this dashboard once these changes have been deployed successfully.
[2:00pm CT] Our team continues to troubleshoot a Medical Necessity issue that is causing that product to be unavailable in eCare NEXT.
[12:00pm CT] Our team is still working on a Medical Necessity issue that is causing that product to be unavailable in eCare NEXT. We are testing a resolution, but don’t have an exact fix time at this time.
[11:00am CT] In order to resolve sporadic eCare NEXT slowness, we are temporarily disabling Medical Necessity in eCare NEXT. We will re-enable once the issue is resolved.
[10:00am CT] We are researching an issue that is causing Medical Necessity Slowness in eCare NEXT to process slower than usual. We are working on the issue, but do not have an estimated fix time.
