Author Archives: Joe Thurber

[2:00pm CT]  All Medical Necessity accounts were turned back on at 8:00am this morning.  We have been monitoring customer activity all day and response time is back to normal.  As usual, we will continue to monitor.  Thanks for your patience! … Continue reading →

The slowness issue this morning affected OneSource users only.  It was resolved at 8:00am CT. [8:15am CT]  Issue was resolved at 8:00am [7:20am]We are currently experiencing intermittent processing slowness with multiple payers that is causing an error message to appear … Continue reading →

OrderChecker is currently having some processing issues that is causing users to receive an error of “Invalid Dx Code” and/or “Code out of Range”.  The development teams are currently working to resolve the issue.  As we work to resolve the … Continue reading →

Although our systems are processing normally, there are several payers that are continuing to time-out.  Medicare, UHC, and several Medicaid plans continue to receive a large volume of requests and are timing out many of those inquiries.  Our production control … Continue reading →

11:45am CT.  The slowest processing period was between 9:54am and 10:24am CT.  Medicare continues to process intermittently and we still have a backlog of some timed-out transactions, but real-time processing should be normal. 11:25am CT.    A large number of payers … Continue reading →

[11/25/15 15:17] As of 15:10 processing is back to normal.  We apologize for any inconvenience. [11/25/15 15:02] Access issues have been resolved.  We estimate it will take another 15 minutes to have processing speed back to normal. [11/25/15 14:41] The … Continue reading →

[11/23/15 11:50am] Processing speed was back to normal at 11:10 cst. We are currently experiencing processing slowness when running eligibility transactions.  We are currently researching the issue and will provide updates as they become available.

Issue Summary Transaction (eligibility, alerts, estimates) processes were intermittently slower than usual or timed out for all interfaces. Timeline First instances began at approximately 7:00 a.m. CT on Monday 6/1/2015 and ended at 11:00 a.m. CT on Monday 6/1/2015.  Second … Continue reading →

A major power outage occurred this morning in Nashville that affected our co-production site starting around 8:00am CT this morning.  Although this site was configured to withstand a power outage, a problem with their UPS system caused their location to … Continue reading →

[10:15am CT] ECare NEXT Medical Necessity and Authorizations products are online! [7:30am CT]  ECare NEXT Medical Necessity and Authorizations products are currently having processing issues.  Our development and system operation teams are currently engaged and troubleshooting the problem. We will … Continue reading →

[09 30 2014 @ 12:23pm CT]  At 11:44am CT, Passport resolved the slowness issue when running an estimate within eCare NEXT, however, we were waiting for confirmation from our clients.  We apologize for the inconvenience this caused you and your staff. [09 30 … Continue reading →

Purpose: Communicate Passport’s global customer facing changes that are scheduled to be deployed in this week’s application release.   Release Date: September 4, 2014 at 10:00pm CT   CHANGES OVERVIEW     OrderSmart Fix – Add New Patient link not working. … Continue reading →

Release Date: November 7, 2013 10:00pm CT Change Overview: Payer Name Change – eligibility access for LaCare patients will now be found by using the AmeriHealth Caritas Louisiana link.  Special Notes: None