Experian Health – Processing Reminder for February 1, 2016
The Experian Health Systems Team remains committed and focused on delivering the highest level of availability for all products. We continue to make technology, people, and process changes to improve our service. In preparation for the increased requests on Monday, February 1, 2016 we want you to be aware of the following issues.
- BatchSource and Coverage Discovery will be available after 2:00p.m. on Monday, February 1, 2016.
- If your facility sends real-time batches through an EDI interface on Monday, February 1, you may notice a longer delay than usual. This is because we will throttle the number of outstanding and simultaneous inquiries (allowable by the customer) to insure that real-time requests receive processing priority.
- As usual, it is not necessary to resubmit your eligibility inquiries in the event a payer is unavailable, or when you do not receive an immediate response. We will hold your inquiries and submit them for processing when the payer begins accepting requests.
- CMS has scheduled downtime on the weekend prior to Monday, February 1. They will have downtime from 6:00a.m. to 11:30a.m. CT on Saturday, January 29, and again at 8:00p.m. CT Sunday, January 30 until 1:00a.m. CT on Monday, February 1. We have included their original notification below. We also anticipate this downtime may impact Medicare Part A & B eligibility performance during the business day on Monday, February 1.
You may also check our Experian Health Product Dashboard for any future updates.
CMS announces two upcoming outages to the Medicare HETS 270/271 eligibility system.
The first outage will begin at 7:00 AM ET on Saturday, January 30, 2016. The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the maintenance period will be completed by 12:30 PM ET on Saturday, January 30, 2016.
The second outage will begin at 9:00 PM ET on Sunday, January 31, 2016. The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the maintenance window will be completed by 2:00 AM ET on Monday, February 1, 2016.
Please note that there is a normal Monday morning 12:00 AM – 5:00 AM ET maintenance period for HETS; this outage will replace that normal maintenance window.
