[03/11/15] The fix for the payment plan reporting issue was successfully moved into production and as of Friday morning 3/6/15 appears resolved. If you have any questions about what was done or need help with any reconciling as a result please contact us at customer.support@passporthealth.com and we will be glad to work with you on this.
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Passport is aware of a reporting issue with Payment Plans used by some clients to set up monthly recurring payments for open patient balances. Reports are showing a recurring payment with the status of failed and in some cases there are multiple failed payments showing and they have the same gateway id listed in the far left column. The development team is working on a fix for this and the eta for the fix is currently scheduled for the evening of 3/5/15.
It is important to note, no payments are duplicating and these failures are not showing up in the daily remit files. Please disregard these failed recurring payment duplicate postings in the reports.
If you have additional questions please contact us at customer.support@passporthealth.com
Regards,
PaymentSafe Team
