Category Archives: PaymentSafe

PaymentSafe

PaymentSafe Processing Notification – 10.21.2016

Posted on October 21, 2016 by Scott McKissack

Today, multiple waves of online attacks blocked many major websites and web services across the country.  The cause was a large-scale distributed denial of service attack (DDoS) against New Hampshire-based Internet performance company Dyn.  These attacks have impacted the ability for some of our … Continue reading →

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PaymentSafe Statusing Error (remit files did not run)..resolved 1/7/16

Posted on January 7, 2016 by Scott McKissack

1/8/16 – resolved…The missing credit card transactions from yesterday’s file did update properly and were in this morning’s file along with the expected transactions run yesterday.  This was confirmed with multiple clients. Thank you, ——————————————————————————————————— The nightly processes that kick … Continue reading →

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PaymentSafe Ingenico Payments Issue – Resolved 12.16.2015 @ 1:45pm CT

Posted on December 16, 2015 by Scott McKissack

1:45pm CT (Resolved) – The receipt and reporting issue previously noted for payments run through the EMV Ingenico devices have been resolved.  You may begin processing payments through those devices again. We are working to clean up payments previously attempted … Continue reading →

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PaymentSafe Reporting (Cash & Paper Checks Missing) – Resolved 11/13/15 8:30pm CT

Posted on November 13, 2015 by Scott McKissack

update 8:30pm CT  11/13/15 – The report issue with paper checks, cash and money orders not showing up when all tender types are checked has been resolved in a fix pushed Friday night. Thank you for your patience while we … Continue reading →

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PatientSimple & PaymentSafe PAH Import Failure (resolved)

Posted on September 22, 2015 by Scott McKissack

9/22/15 @ 3pm CST – Issue is now resolved.  All files have been imported successfully and the imported data is now viewable inside PaymentSafe and PatientSimple. Thank you, Financial Services Team ———————————————————————————————————– Hello, This morning’s PAH imports had an issue … Continue reading →

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PaymentSafe Error eCare Next (resolved @ 9:30am CT)

Posted on June 5, 2015 by Scott McKissack

9:30am CT – This is now resolved. Clients with multiple facilities in their drop down in eCare Next under the Collections Tab are now reflecting properly. We apologize for the inconvenience. Thank you, PaymentSafe Team —————————————————————————————————————————— Passport is aware and … Continue reading →

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PaymentSafe Errors (resolved)

Posted on March 17, 2015 by Scott McKissack

3/17/15 @  9:09pm CT – The issues below with the CVC field have been resolved.  Credit Card transactions are processing normally without any needed work around for those users that were impacted.  This did NOT impact all PaymentSafe clients. 1:53pm … Continue reading →

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PaymentSafe Payment Plan Reporting Issues Resolved – update 3/11/15

Posted on March 11, 2015 by Scott McKissack

[03/11/15]  The fix for the payment plan reporting issue was successfully moved into production and as of Friday morning 3/6/15 appears resolved.  If you have any questions about what was done or need help with any reconciling as a result … Continue reading →

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(RESOLVED) PaymentSafe Processing Issue with FDMS Nashville Platform

Posted on August 19, 2014 by Scott McKissack

Good morning, Payflow Gateway Status (PayPal) experienced some timeouts specific to the FDMS Nashville platform this morning between the times of approx 8am PDT to 8:30am PDT. This may have caused some declines or time out errors for clients that … Continue reading →

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PatientSimple Payments Online as of 9:30am CT

Posted on July 17, 2014 by Scott McKissack

PatientSimple is accepting payments successfully as of 9:30am CT today. Thank you for your patience and we apoligize for the inconvenience this caused. PatientSimple Team ——————————————————————————————————– Good morning, The PatientSimple application is experiencing an issue with the make a payment … Continue reading →

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PaymentSafe IPAD Payment Issue

Posted on May 20, 2014 by Scott McKissack

If attempting a credit card payment using the IPAD device through PaymentSafe be aware of a temporary work around needed to complete the payment.  When the screen loads up where you typically would swipe the credit card, you will want to … Continue reading →

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PaymentSafe Remit File Issue

Posted on February 7, 2014 by Scott McKissack

Credit card payments that are missing from today’s remit files will be included in tomorrow’s file.  Tomorrow’s file will include credit cards that were missing from today’s file in addition to credit cards that process today and settle tonight. Thank … Continue reading →

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PaymentSafe Credit Card Swipe Errors – Now Resolved

Posted on November 6, 2013 by Scott McKissack

This issue was resolved at approximately 11am CT today.   The issue was a result of a certificate error needing reset on the vendor side.  Ability to swipe is up and running again.  Please contact us  customer.support@passporthealth.com if you experience any further issues and … Continue reading →

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(Update) PaymentSafe Reporting Errors

Posted on May 1, 2013 by Scott McKissack

As of 5/3/13 @ 4:25pm CT Passport has identified the reporting issue and PayPal has removed the code that caused it.  This only impacts recurring payments within a payment plan for credit cards and eChecking transactions executed on 4/30 thru … Continue reading →

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Credit Card Swipe Errors

Posted on April 18, 2013 by Scott McKissack

The PaymentSafe application experienced a brief issue with swiping of credit cards between 1:00 pm CT until approximately 1:35 pm CT.  During this time users may have experienced an error and been requested to try again or key in the … Continue reading →

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