[06 01 2015 @ 5:20 pm CST] The multiple payer issue was resolved, and these payers are processing new transactions normally, however, there is a backlog of pending transactions that have built up that we are monitoring.
[06 01 2015 @ 2:55 pm CST] We are still working on a resolution to the multiple payer issue. Unfortunately, we are unable to provide an ETA at this time. We apologize for the inconvenience this is causing you and your staff.
[06 01 2015 @ 1:00 pm CST] We continue to have multiple payer issues and are working with the third party vendor to resolve. This is affecting all products utilizing these payers. We apologize for the inconvenience.
[06 01 2015 @ 11:20 am CST] Processing time should be back to normal for Integrated, IntelliSource and eCare NEXT clients. OneSource and eCare Online payers will slowly start to come back online within the hour.
[06 01 2015 @ 10:25 am CST] We are seeing processing improvements and expect processing time to be back to normal within the hour. We will continue to provide updates as they become available.
[06 01 2015 @ 9:55 am CST] Our system teams are continuing to monitor the slowness issues you are experiencing. We will provide additional information as it becomes available. We apologize for any inconvenience.
[06 01 2015 @ 7:40 am CST] Multiple payers are currently processing slower than usual. Our teams continue to work to resolve the issue. We do not have an estimated fix time, but it is our top priority. We will continue to monitor and provide updates. We apologize for any inconvenience.
