Category Archives: Uncategorized

Currently Concord credit card clients are seeing errors processing payments. Reports started occurring 1:35pm cst.  Users are seeing the message “Unable to submit your inquiry” on the Make Payments screen. There’s also an impact for refunds. Development teams are engaged and … Continue reading →

Updates: Forms – Added NGS to form name for Medicare Part B Appeal Request Form. Forms – Medicare A WPS MAC J5 Redetermination Request 1st Level of Appeal Form updated for Kansas and Missouri – Moved from state list to … Continue reading →

[04 30 2015 @ 10:30am CT]  Our PPE Product is currently dealing with a backlog of transactions.  When clicking on the PPE link, you may be taken to the worklist rather than the estimate.  Our Technical Team estimates that the … Continue reading →

Enhancements: Work Queue (and other lists) – New “Go To Page” box for directly selecting a page number Work Queue – Export of Work Queue now handles hidden columns Payer List – New column and filter for system payer ID … Continue reading →

BCBS TN continues to have intermittent performance issues.  This issue is affecting all eligibility clearinghouses and we have escalated the issue with their team.  although we have been working with their engineers since the beginning of 2015, they have not given us an estimated … Continue reading →

Change Overview: Self-Service Portal New Feature – Add ability to hide users so that they are not editable eCare NEXT Fix – MyResponse issue that is allowing users to customize widgets even though the template is locked. Registration Quality Assurance … Continue reading →

As of 9:45 AM CT, all remit files have been processed and sent to clients. Thank you, PaymentSafe Team ———————————————————————————————————– This morning there was a failure with our PaymentSafe server during our remit file creation.  This resulted in the daily 835 … Continue reading →

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Passport has resolved the system slowness issues. Unfortunately, users are unable to resolve alerts manually. We are working to resolve this issue. Passport has received reports of page slowness when viewing individual patients.  We are currently working to resolve this … Continue reading →

Legacy credit card customers have reported that transactions are not showing up in transaction history.  In most instances it is an issue of timing.  Transactions are allotted just so much time to post back to the transaction history reports, if unable to … Continue reading →

[11/05/2013  8:46AM CST] Recived the following update from CMS/Medicare: Medicare HETS 270/271 Submitters: The HETS Medicare 270/271 Eligibility system is currently experiencing system issues. A limited number of connections are available to the application and a large number of requests … Continue reading →

UPDATE [11/05/2013  8:46AM CST] Recived the following update from CMS/Medicare: Medicare HETS 270/271 Submitters: The HETS Medicare 270/271 Eligibility system is currently experiencing system issues. A limited number of connections are available to the application and a large number of … Continue reading →

Passport  eCare NEXT and IntelliSource customers experienced performance issues with patient queues and transaction postback from 3:00pm to 5:00pm CT on 10/29/2013.  The problem was caused by a configuration change made in error by our systems team.  We are in … Continue reading →

[10 29 2013 @5:00pm CT]  eCare NEXT processing issues should now be resolved. [10 29 2013 @4:30pm CT]  Passport deployed a fix to resolve the eCare NEXT processing issues.  We are still correcting a problem that is not allowing access to multiple … Continue reading →

[10 29 2013 @5:00pm CT]  IntelliSource processing issues should now be resolved. [10 29 2013 @4:30pm CT]  Passport deployed a fix to resolve the IntelliSource processing issues.  We are still correcting a problem that is not allowing access to multiple patients.  … Continue reading →

[2013 10 28 @ 7:30pm CT]  Medi-Cal came back online at 7:30pm CT and is now processing the backlog of transactions.  You may still encounter slow processing until all transactions have processed. [2013 10 28 @3:38pm CT]  Medi-Cal has given … Continue reading →

[2013 10 25 @ 1:32 pm CT]  Passport has reported that the Web Service errors have subsided, however you may still be experiencing slow processing times within the Medical Necessity/Orders application. [2013 10 25 @ 1:07 pm CT]  Passport has made web … Continue reading →

Medicare HETS 270/271 Submitters: The Medicare 270/271 Eligibility system is currently undergoing emergency maintenance and will be unavailable starting at 10:30 AM ET for approximately 30-45 minutes. Submitters will be unable to open a socket during this interval. CMS estimates … Continue reading →

Medicare HETS 270/271 Submitters: The Medicare 270/271 Eligibility system is currently undergoing emergency maintenance and will be unavailable starting at 10:30 AM ET for approximately 30-45 minutes. Submitters will be unable to open a socket during this interval. CMS estimates that … Continue reading →

There is a sporadic issue with some Medi-Cal NPIs and PIN numbers. If you are getting an credentials error when attempting a Medi-Cal transaction, please forward your NPI, PIN, and Provider name to enrollment@passporthealth.com. We are also attempting to pull … Continue reading →

[12:10pm CT 10/17/2013]  IntelliSource and eCare NEXT processing has been resolved. [11:30am CT 10/17/2013]  We are currently experieincing processing issues on IntelliSource and eCare NEXT.  We do not have an estimated fix time.

[4:00pm CT 10/17/2013]  HCSC has confirmed that BCBS IL, TX, and NM transactions are processing normally. [09:30am CT – 10/17/2013]  HCSC has notified Passport of a hardware issue that is causing all BCBS IL, TX, and NM transaction to fail.  Their … Continue reading →

[10 11 2013 @ 12:54pm CT]  This issue has been resolved as of 12:50pm CT. [10 11 2013 @ 11:35am CT]  This issue has an initial Resolution time of 12 noon CT. [10 11 2013 @ 9:46am CT]  Several payers have been … Continue reading →

Passport experienced a small percentage of IPS timeouts between 10:45am and 10:55am CT this morning.  Our systems redirected the poorly performing transactions to another data center and the issue was resolved.

[2:00pm CT]  All of the eCare NEXT services are running with the exception of alerts/RQA.  We’ll continue to work on a resolution.  However, we do not have a current estimated fix time. [12:30pm CT]  We continue to troubleshoot RQA/PPE issues processing … Continue reading →

[2:00pm CT]  eCare Online, Nebo Integrated/AMP, eCare CMS and MediTrack are processing normally.

Passport is currently experiencing slowness with the eCN Product. We are currently researching the issue and will provide updates shortly.

[3:00 pm CT] The intermittent PPE slowness issues have significantly improved. We’ll continue to monitor response time to make certain we are processing all PPE transactions normally. [11:00 am CT] Multiple clients have reporting PPE slowness or transactions not posting/redirecting users directly to … Continue reading →

[09 20 13 @ 8:00am]  The pop-up authentication for the eCare NEXT bar was rolled back last night.  Although we thoroughly tested with the clients that reported issues when it was originally deployed, another set of clients reported problems this morning.  … Continue reading →

Passport experienced a intermittent processing issue with PayPal today between 11:15am and 2:30pm CT that caused some payments to time out at the host.  These impacted payments are in a pending authorization state at PayPal that will ultimately fail to … Continue reading →

[09/17/2013]  Network Health is currrently offline.  Their team is aware of the issue, but have not communicated an estimated fix time.

[09 16 2013 @ 4:30pm CT]  Passport scripting customers are reporting normal response times. [09 16 2013 @ 4:00pm CT]  Passport customer using scripting are reporting slow response times.  Our systems team working on the issue, but we do not have an estimated … Continue reading →

[08 30 2013 @ 8:15am CT]  Passport rolled back the eCare NEXT changes from last night.  In order to revert to the previous version, simply exit and login to the NEXT bar again. [08 30 2013 @ 7:45am CT]  Passport … Continue reading →

[08 28 2013 @ 1:08pm CT]  Passport experienced an issue between 10:13am – 11:00am this morning causing timeouts and slowness in our products.  This issue was caused by a third-party company that erroneously scheduled activity during business hours.  We identified … Continue reading →

[08 20 2013]  Customers that were receiving PCP and related facility are currently missing this information from their responses.  We are working to restore this data, but do not have an estimated fix time.

We fixed an issue last night that was causing errors when attempting to print from the MyResponse page.

[08 13 2013 @ 930am CT Update] The gateway for these payers are intermittently processing. They have not given us an estimated fix time. 3937 – Arbor Health Plan Eligibility 3196 – BCBS of Central New York Eligibility 3044 – … Continue reading →

[08 07 2013]  Operating Engineers Health & Welfare Fund eligibility is not currently available.  Their team has not been able to provide an estimated fix time.  We will continue to reach out to them for updates.

[08/09/13] Passport moved a change to production in order to resolve several Internet Explorer version 10 (IE 10) issues with Passport OneSource.  If you continue to experience problems with IE 10, please contact customer support.

[08 05 2013 @ 10:00am CT]  Medicare A&B Online! [08 05 2013 @ 9:00am CT]  Medicare A&B is offline.  CMS has not given Passport an estimated fix time.

[08 03 2013]  The RQA/PPE Products were offline this morning from 3-5am CT.  All transactions are processing normal as of 1:21pm CT.

[08 02 2013 @ 10:15am Update]  Back online! [08 02 2013 @ 10:00am Update]  The RQA/PPE products are currently experiencing issues. Users are being taken to the worklist when attempting to run a PPE and RQA alerts are not firing. … Continue reading →

Scheduled Deployment Communication Purpose:  Communicate Passport’s global customer facing  changes that are scheduled to be deployed in this week’s application release. Release Date:  August 1, 2013 10:00pm CT Change Overview:  No global changes scheduled for this week’s deployment. Special Notes:  None

Dear Passport Customer: The maintenance notification below that was scheduled for this upcoming weekend has been postponed according to PayPal.  Passport will update you once a new schedule has been determined. This notification is to inform you of an upcoming … Continue reading →

Some users of the ownership function in self-service portal are reporting that changes to ownership (self, department, client, trading partner) are not saving.  We plan to move a change into production tonight to fix this issue.

The following payers are online as of 10:30am CT.  They have not given us an estimated fix time. Anthem (CO) Claims Status Anthem (CT) Claims Status Anthem (IN) Claims Status Anthem (KY) Claims Status Anthem (ME) Claims Status Anthem (NH) … Continue reading →

[7/31/13 @ 5:30 pm CT]  Medicare A&B is currently online! [7/31/13 @ 3:30 pm CT]  Medicare A&B is currently offline again!  No fix time communicated from CMS. [7/31/13 @ 12:30 pm CT]  Medicare A&B is currently online! [7/31/13 @ 08:00 … Continue reading →

Purpose: Communicate Passport’s global customer facing  changes that are scheduled to be deployed in this week’s application release. Release Date: June 25, 2013 10:00pm CT Change Overview:  OneSource Add ability to add payers to a favorites section. OneSource Favorites Instructions … Continue reading →

Tricare North web enhancement is  no longer available due to their website limitations.  Passport was previously including the following information in our eligibility response. Primary Care Manager Patient Address Military Employment Status Service Branch Rank Deductible and Out of Pocket … Continue reading →

[07-23-2013]  New users added via the self service portal may not inherit all of the permissions/access by default.  We will have this fixed by tonight and retroactively correct the users added on 7-22 and 7-23.  The customer support group can … Continue reading →

[07-22-2013 @ 905 CT] Resolved. [07-22-2013 @ 845 CT] Some customers are reporting “An error occurred while loading your grid data” error this morning.  We believe we know the root cause and should resolve in the next 20 minutes.

[07 24 2013 @ 1:00pm CT] As previously reported PayPal did push an update very early on 7/19 that caused the secondary payments to show up in error on the PaymentSafe reports for transactions processed on 7/19.  The secondary payments … Continue reading →

Purpose: Communicate Passport’s global customer facing  changes that are scheduled to be deployed in this week’s application release. Release Date: July 19, 2013 10:00pm CT Change Overview: No Global Changes in this week’s deployment Special Notes: None  

Per CMS: CMS will perform data center maintenance on Sunday, July 21, 2013. The maintenance window will begin at 2:00 AM ET on Sunday, July 21, 2013. The HETS Medicare A&B Eligibility system will be unavailable during this period. Attempts … Continue reading →

No global customer facing changes deploying to production this week.  Happy fourth of July to everyone!

BCBS TN is processing normally today.  Our systems team will continue to monitor.

Purpose: Communicate Passport’s global customer facing  changes that are scheduled to be deployed in this week’s application release. Release Date: June 27, 2013 10:00pm CT Change Overview:  Patient Payment Estimator The insurance drop-down that allows the end user to run … Continue reading →

[07/03/2013] We moved a change to production on 07/02 to fix this issue.  There have been no reports of this behavior today, but we will continue to monitor. [07/01/2013] There is a continuing issue with manually launching IPS bar that causes eCare … Continue reading →

Purpose:  Communicate Passport’s global customer facing  changes that are scheduled to be deployed in this week’s application release. Release Date:  June 20, 2013 10:00pm CT Change Overview: eCare NEXT Adding logic options to Queue Manager filters.  In addition to equal … Continue reading →

Purpose: Communicate Passport’s global customer facing  changes that are scheduled to be deployed in this week’s application release. Release Date: June 13, 2013 10:00pm CT Changes by Product: Payment Safe Add a facility dropdown to the Collections pages in eCare NEXT. … Continue reading →

Passport will convert Minnesota Medicaid to a CORE Compliant transaction on May 23rd.  The differences can be found at http://www.passporthealth.com/Enrollment/CoreCompliance/CORE-TOC-Reference.htm.  This will be one of the first of many CORE changes implemented by payers as part of the Federal law … Continue reading →

[05 21 2013]  Passport has been notified that West Virginia CHIP and PEIA eligibility are  unavailable.  We are attempting to find an alternative channel to access this data, but do not have a fix time/date.

Removing any widgets under my response that do not contain data. This will clean up the My Response view and make it easier to view the actual benefits returned by the payer. Adding response tab functionality under the coverage chevron. It … Continue reading →

Welcome to the new Passport Product dashboard!  You can check here anytime 24/7 for the latest product statuses, system notices, and announcements.  You can still access the Passport System Status dashboard by clicking the Passport System Status link in the … Continue reading →