[08 28 2013 @ 1:08pm CT] Passport experienced an issue between 10:13am – 11:00am this morning causing timeouts and slowness in our products. This issue was caused by a third-party company that erroneously scheduled activity during business hours. We identified the problem, stopped the activity to correct product performance, and are actively working with the partner to determine why this occurred and will take all steps necessary to ensure this doesn’t happen again. Additionally, we will put in place technical measures in the next three weeks which will prevent impact to our clients in such situations. We sincerely apologize for the inconveniences this may have caused you and your staff today.
[08 28 2013 @ 11:12am CT] Passport reports that processing should be vastly improved, however, you may still encounter slow response times due to the backlog of transactions. Thanks for your patience!
[08 28 2013 @ 10:50am CT] Passport is investigating sporadic client reports of delayed eligibility responses, RQA Worklist errors and eCare NEXT bar login issues. We will keep you updated as we hear.
