[12 22 2015 @ 1:53 CT] Our Experian Health Development team has made some changes in our efforts to resolve the processing issues. The problem has been confirmed to be resolved as of 12/21/15 11:45am CT. We apologize again for the inconvenience this issue has caused you and your staff.
[12 21 2015 @ 11:45am CT] Our Experian Health Development team has made some changes in our efforts to resolve the processing issues. The problem appears to be resolved, however, Customer Support is reaching out to you, our clients, to confirm if things have improved.
[12 21 2015 @ 6:45am CT] Our Experian Health Development Team will be working on a resolution to the Concord Credit Card processing issue. The preliminary Estimated Resolution Time is by end of business day today. We will keep you posted throughout the day.
[12 20 2015 @ 5:45pm CT] Our Experian Health Development Team continues to work on a resolution to the Concord Credit Card Processing errors. We are unable to provide you with an Estimated Time of Resolution at this time.
[12 18 2015 @ 4:55pm CT] Our Experian Health Network Team is working to resolve the Concord Credit Card Processing errors. We apologize for the inconvenience this issue is causing you and your staff.
[12 16 2015 @ 4:00pm CT] We are still working with our network and development teams to determine what is causing this issue. We are seeing some transactions processing so it may be hit or miss for some of the transactions at this point.
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Currently Concord credit card clients are seeing errors processing payments. Reports started occurring 1:35pm cst. Users are seeing the message “Unable to submit your inquiry” on the Make Payments screen. There’s also an impact for refunds. Development teams are engaged and working towards a fix. Currently we do not have an ETA.
Regards,
PaymentSafe Team
