Author Archives: Amy Garrett

Legacy Credit Card (Concord) Processing Errors – 12.21.2015 @ 11:45am CT Update – Resolved

Posted on December 16, 2015 by Amy Garrett

[12 22 2015 @ 1:53 CT]  Our Experian Health Development team has made some changes in our efforts to resolve the processing issues.  The problem has been confirmed to be resolved as of 12/21/15 11:45am CT. We apologize again for the inconvenience … Continue reading →

Posted in Archived Posts | Comments Off on Legacy Credit Card (Concord) Processing Errors – 12.21.2015 @ 11:45am CT Update – Resolved

Legacy Credit Card (L2G & Concord) Processing Errors

Posted on December 16, 2015 by Amy Garrett

Currently Concord credit card clients are seeing errors processing payments. Reports started occurring 1:35pm cst.  Users are seeing the message “Unable to submit your inquiry” on the Make Payments screen. There’s also an impact for refunds. Development teams are engaged and … Continue reading →

Posted in Uncategorized | Comments Off on Legacy Credit Card (L2G & Concord) Processing Errors

Passport System Issues – 09.26.2014 Update

Posted on September 26, 2014 by Amy Garrett

[09.26.14 @ 0:700 CT]  We are still researching the issue that caused authentication and processing issues last night from 10:00pm CT until 1:30am CT this morning.  We apologize for the inconvenience. [09.26.14 @ 1:30am CT]  Processing is back to normal … Continue reading →

Posted in Archived Posts | Comments Off on Passport System Issues – 09.26.2014 Update

System Downtime Weekly Maintenance

Posted on September 25, 2014 by Amy Garrett

Weekly Maintenance:  Passport’s regularly scheduled maintenance is from 10pm to 12am Central Time every Thursday night.  Currently due to System Maintenance IntelliSource and ECN applications may encounter login errors.  We apologize for the inconvenience.  If you would like to receive a callback, please leave … Continue reading →

Posted in Archived Posts | Comments Off on System Downtime Weekly Maintenance

Anthem Online – Update

Posted on November 5, 2013 by Amy Garrett

[11/07/2013 2:24pm CST]  Anthem has been running normally since yesterday afternoon.  We are awaiting word on the root cause and will update you accordingly.  Thanks fo ryour patience! [11/07/2013 12:35pm CST]  As of 11:40pm CST, Anthem is Online however the … Continue reading →

Posted in Archived Posts | Comments Off on Anthem Online – Update

Medicare Offline

Posted on November 5, 2013 by Amy Garrett

[11/05/2013  8:46AM CST] Recived the following update from CMS/Medicare: Medicare HETS 270/271 Submitters: The HETS Medicare 270/271 Eligibility system is currently experiencing system issues. A limited number of connections are available to the application and a large number of requests … Continue reading →

Posted in Uncategorized | Comments Off on Medicare Offline

Medicare A and B Issue

Posted on October 21, 2013 by Amy Garrett

Medicare HETS 270/271 Submitters: The Medicare 270/271 Eligibility system is currently undergoing emergency maintenance and will be unavailable starting at 10:30 AM ET for approximately 30-45 minutes. Submitters will be unable to open a socket during this interval. CMS estimates … Continue reading →

Posted in Uncategorized | Comments Off on Medicare A and B Issue

Medicare A and B Issue

Posted on October 21, 2013 by Amy Garrett

Medicare HETS 270/271 Submitters: The Medicare 270/271 Eligibility system is currently undergoing emergency maintenance and will be unavailable starting at 10:30 AM ET for approximately 30-45 minutes. Submitters will be unable to open a socket during this interval. CMS estimates that … Continue reading →

Posted in Uncategorized | Comments Off on Medicare A and B Issue