As of 5/3/13 @ 4:25pm CT
Passport has identified the reporting issue and PayPal has removed the code that caused it. This only impacts recurring payments within a payment plan for credit cards and eChecking transactions executed on 4/30 thru 5/2. Single credit card payments, cash, and paper checks were not impacted by this issue and were reported correctly on remit files and in reports.
We have identified the plans impacted and are working to have them added back into the remit file catching up the missing payments. We additionally are working to provide the payments that were impacted. If any of your accounts were affected a corrected file will be generated and sent out early next week to help you clean up and reconcile your accounts.
We apologize for the inconvenience this has caused. If you have questions please contact us at customer.support@passporthealth.com
Regards,
PaymentSafe Team
