Category Archives: eCashiering

PatientSimple & PaymentSafe PAH Import Failure (resolved)

Posted on September 22, 2015 by Scott McKissack

9/22/15 @ 3pm CST – Issue is now resolved.  All files have been imported successfully and the imported data is now viewable inside PaymentSafe and PatientSimple. Thank you, Financial Services Team ———————————————————————————————————– Hello, This morning’s PAH imports had an issue … Continue reading →

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PaymentSafe Remit File Issue

Posted on February 7, 2014 by Scott McKissack

Credit card payments that are missing from today’s remit files will be included in tomorrow’s file.  Tomorrow’s file will include credit cards that were missing from today’s file in addition to credit cards that process today and settle tonight. Thank … Continue reading →

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PaymentSafe Credit Card Swipe Errors – Now Resolved

Posted on November 6, 2013 by Scott McKissack

This issue was resolved at approximately 11am CT today.   The issue was a result of a certificate error needing reset on the vendor side.  Ability to swipe is up and running again.  Please contact us  customer.support@passporthealth.com if you experience any further issues and … Continue reading →

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(Update) PaymentSafe Reporting Errors

Posted on May 1, 2013 by Scott McKissack

As of 5/3/13 @ 4:25pm CT Passport has identified the reporting issue and PayPal has removed the code that caused it.  This only impacts recurring payments within a payment plan for credit cards and eChecking transactions executed on 4/30 thru … Continue reading →

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Credit Card Swipe Errors

Posted on April 18, 2013 by Scott McKissack

The PaymentSafe application experienced a brief issue with swiping of credit cards between 1:00 pm CT until approximately 1:35 pm CT.  During this time users may have experienced an error and been requested to try again or key in the … Continue reading →

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