Category Archives: Best Payment Suite
PaymentSafe Processing Notification – 10.21.2016
Today, multiple waves of online attacks blocked many major websites and web services across the country. The cause was a large-scale distributed denial of service attack (DDoS) against New Hampshire-based Internet performance company Dyn. These attacks have impacted the ability for some of our … Continue reading
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PaymentSafe Statusing Error (remit files did not run)..resolved 1/7/16
1/8/16 – resolved…The missing credit card transactions from yesterday’s file did update properly and were in this morning’s file along with the expected transactions run yesterday. This was confirmed with multiple clients. Thank you, ——————————————————————————————————— The nightly processes that kick … Continue reading
Posted in Archived Posts, PaymentSafe
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PaymentSafe Ingenico Payments Issue – Resolved 12.16.2015 @ 1:45pm CT
1:45pm CT (Resolved) – The receipt and reporting issue previously noted for payments run through the EMV Ingenico devices have been resolved. You may begin processing payments through those devices again. We are working to clean up payments previously attempted … Continue reading
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PaymentSafe Reporting (Cash & Paper Checks Missing) – Resolved 11/13/15 8:30pm CT
update 8:30pm CT 11/13/15 – The report issue with paper checks, cash and money orders not showing up when all tender types are checked has been resolved in a fix pushed Friday night. Thank you for your patience while we … Continue reading
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Historical Claims Search Issue – Resolved 10/03/2015 @ 1:30am CT
The issue causing intermittent issues for products using historical claims (PPE) is resolved!
Posted in Archived Posts, Patient Payment Estimator
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PatientSimple & PaymentSafe PAH Import Failure (resolved)
9/22/15 @ 3pm CST – Issue is now resolved. All files have been imported successfully and the imported data is now viewable inside PaymentSafe and PatientSimple. Thank you, Financial Services Team ———————————————————————————————————– Hello, This morning’s PAH imports had an issue … Continue reading
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Patient Payment Estimator (PPE) Screen Changes – Available on 08.13.2015
Patient Payment Estimator (PPE) interface will be updated on 08/13/2015. The attached documentation explains the changes in detail. PPE in eCN Screen Changes as of 08 13 15 Key feature changes include: All procedures from the CDM will display either … Continue reading
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Link2Gov Payment Processing
There have been some sporadic reports of general errors while processing credit card payments using the Link2Gov platform over the last 24 hours. We have worked with the gateway and they made some updates which seem to have improved the … Continue reading
Posted in Archived Posts, Legacy Credit Card
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PaymentSafe Error eCare Next (resolved @ 9:30am CT)
9:30am CT – This is now resolved. Clients with multiple facilities in their drop down in eCare Next under the Collections Tab are now reflecting properly. We apologize for the inconvenience. Thank you, PaymentSafe Team —————————————————————————————————————————— Passport is aware and … Continue reading
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Resolved – Credit Card Processing Issues (Link2Gov & Concord Only)
8:28am CT, the credit card processing issue has been resolved. There was a connection issue between the processor and the gateway that was offline and it has since been restored and payments are now flowing again. Thank you for your … Continue reading
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Link2Gov Credit Card (processing issues) – Resolved
3/30/15 @ 4:30pm CT – Link2Gov is reporting the intermittent processing issues are now resolved. Please let customer.support@passporthealth.com know if you are still experiencing any issues. Regards, ——————————————————————————————————— Currently Link2Gov is experiencing intermittent system issues which are causing some credit card … Continue reading
Posted in Archived Posts, Legacy Credit Card
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PaymentSafe Errors (resolved)
3/17/15 @ 9:09pm CT – The issues below with the CVC field have been resolved. Credit Card transactions are processing normally without any needed work around for those users that were impacted. This did NOT impact all PaymentSafe clients. 1:53pm … Continue reading
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PaymentSafe Payment Plan Reporting Issues Resolved – update 3/11/15
[03/11/15] The fix for the payment plan reporting issue was successfully moved into production and as of Friday morning 3/6/15 appears resolved. If you have any questions about what was done or need help with any reconciling as a result … Continue reading
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Link2Gov Payment/Reporting Maintenance Sunday 11/16/14 between 2am-6am CT
Good afternoon, This Sunday 11/16/14 between the hours of 2am-6am CT Link2Gov will be performing maintenance on their systems. There will be some brief periods where credit card payment access and reporting will be offline. Please be aware and notify staff … Continue reading
Posted in Archived Posts, Legacy Credit Card
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(RESOLVED) PaymentSafe Processing Issue with FDMS Nashville Platform
Good morning, Payflow Gateway Status (PayPal) experienced some timeouts specific to the FDMS Nashville platform this morning between the times of approx 8am PDT to 8:30am PDT. This may have caused some declines or time out errors for clients that … Continue reading
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Patient Payment Estimator (PPE) – Resolved at 10:15am CT
[08 12 2014 @ 10:15am CT] The PPE “an unexpected error has occurred…” has been resolved. If you continue to experience any problems, please contact Customer Support. Thanks again for your patience! [08 12 2014 @ 9:20am CT] The Patient Payment … Continue reading
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Link2Gov Payment Maintenance Sun 8/3 12am-6am CT
Good afternoon, This Sunday 8/3/14 between the hours of 12am – 6am CT Link2Gov will be performing hardware replacements and maintenance on their systems. There will be some brief periods where credit card payment access will be offline. Please be aware … Continue reading
Posted in Archived Posts, Legacy Credit Card
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PatientSimple Payments Online as of 9:30am CT
PatientSimple is accepting payments successfully as of 9:30am CT today. Thank you for your patience and we apoligize for the inconvenience this caused. PatientSimple Team ——————————————————————————————————– Good morning, The PatientSimple application is experiencing an issue with the make a payment … Continue reading
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PaymentSafe IPAD Payment Issue
If attempting a credit card payment using the IPAD device through PaymentSafe be aware of a temporary work around needed to complete the payment. When the screen loads up where you typically would swipe the credit card, you will want to … Continue reading
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Upcoming Link2Gov Credit Card Processing Maintenance
Description Link2Gov will be utilizing the scheduled maintenance window Sunday, May 18th, 2014 between 02:00 a.m. CT and 06:00 a.m. CT. During this window from 3:00 a.m. CT to 5:00 a.m. CT there will be an intermittent impact to payment processing … Continue reading
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Medicare and PPE
In the past, for Medicare Outpatient Estimates, PPE would determine the Medicare Coinsurance by taking 20% of the APC Contracted Rate for the procedures on the estimate. For each estimate, the patient would then owe the 20% coinsurance and any … Continue reading
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Link2Gov Credit Card Processing
As of 2:40pm CT the database has been updated and access restored. We applogize for the inconvenience this caused. Thank you, Passport Customer Support Team _________________________________________________________________ There are reports that users are unable to see the Make Payments and report … Continue reading
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PaymentSafe Remit File Issue
Credit card payments that are missing from today’s remit files will be included in tomorrow’s file. Tomorrow’s file will include credit cards that were missing from today’s file in addition to credit cards that process today and settle tonight. Thank … Continue reading
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PayNav Print error – Resolved!
The following issue has been resolved. PayNav print option on OneSource. Users receive a “Unable to locate HTML” message when attempting to print the PayNav results page. The fix is scheduled to deploy to production this Thursday evening, 11/21.
Posted in Archived Posts, Best Payment Suite, Payment Navigator
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PaymentSafe Credit Card Swipe Errors – Now Resolved
This issue was resolved at approximately 11am CT today. The issue was a result of a certificate error needing reset on the vendor side. Ability to swipe is up and running again. Please contact us customer.support@passporthealth.com if you experience any further issues and … Continue reading
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Estimates – Generic Procedures
Within the Estimates Chevron of eCare NEXT, end users will see a new search option called Generic Procedures. This gives the end user the ability to add a procedure that is not listed in the CDM. The end user will … Continue reading
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Estimates – Printed Notes
The printed notes field which is located on the results page in the Estimate chevron in eCare NEXT allows an end user to type notes that display on the PDF given to the patient is now a field that is configurable. If a … Continue reading
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(Update) PaymentSafe Reporting Errors
As of 5/3/13 @ 4:25pm CT Passport has identified the reporting issue and PayPal has removed the code that caused it. This only impacts recurring payments within a payment plan for credit cards and eChecking transactions executed on 4/30 thru … Continue reading
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Credit Card Swipe Errors
The PaymentSafe application experienced a brief issue with swiping of credit cards between 1:00 pm CT until approximately 1:35 pm CT. During this time users may have experienced an error and been requested to try again or key in the … Continue reading
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